Shipping + Returns
WE-AR open online and shipping everything online worldwide. Please note there may be some delays with shipping during this time as a result of COVID19. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to keep you updated. Thanks so much for being patient and understanding during this time.
NEW ZEALAND SHIPPING:
Free standard shipping on all NZ orders over $250
Standard shipping: Tracked Service $8
INTERNATIONAL SHIPPING:
Free standard shipping on all international orders over $350
Australia: Tracked International Air $15.00
Rest of World: Un-Tracked Service - Rates vary at checkout
Rest of World: Tracked International Service - Rates vary at checkout
Free standard shipping on all international orders over $350
Please be aware that standard International shipping is an untracked service. For a fully tracked international service please select the Courier option at checkout.
Please note that yoga mats may incur higher shipping charges due to weight and size.
Possible delays and/or extra duties or taxes: All international orders please note, once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond our original delivery estimates. Please check with your local customs office in regards to any duties or taxes you may need to pay upon delivery. WE-AR are not liable for any import related charges once the order has left New Zealand.
Indonesia:
If you want to import goods that are worth more than USD 75, but less than USD 1,500, the import charges are the following: Import Duty 7.5% (flat rate on all products) Value-Added Tax 10% Income Tax/GST (10% if you have an Indonesian Tax ID, 20% if you don't have an Indonesian Tax ID).
If you would like to speak to one of our team before ordering, please do not hesitate to give us a phone call on +64 (9) 378 8140 (10am to 5pm Monday to Friday, New Zealand) or email us at we-ar@we-ar.com, we will be happy to answer any questions.
Returns
We really want to offer you a great returns service so, if you are less than absolutely delighted with your new WE-AR, we want to change that!
Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.
Returns Policy:
FULL PRICE ITEMS: All full price items purchased online can be returned. We can either give you a full refund or exchange the item for another style, size or colour that you may prefer. We can also give you online credit that is valid for 6 months. Items returned for refund/exchange must be in unworn, unwashed, original condition and suitable for re-sale and may incur return shipping fees.
Items must be returned to us within 14 days of receipt of your order (NZ customers) or 30 days of receipt of your order (international customers). Items must be returned in original condition with all tags and original packaging attached and must include proof of purchase. Items must not be worn, altered or laundered.
SALE/OUTLET ITEMS: Items purchased on SALE are final sale and not eligible for a refund, credit note or exchange.
APPROVAL: All returns must be approved by WE-AR, so please make contact with our online team before posting anything to us. Unapproved items returned without prior notification are not the responsibility of WE-AR. Items received for return will be carefully inspected before any refund, credit or exchange is given.
EXCEPTIONS: Please note, there will be no returns accepted on underwear, swimwear or jewellery. Please contact us if you have any questions before you buy.
FAULTY ITEMS: In the unlikely event that you receive an item that is faulty, we will choose to replace and ship it to you at our cost (subject to availability), have the garment repaired at our cost, or we will issue a full refund.
CONCEPT STORE / OTHER RETAILER: If you wish to return an item purchased from a WE-AR concept store and are no longer able to do so in person, please contact our online team to arrange this via our distribution centre. We do not offer refunds on items bought in concept store, but we will be able to offer you a credit note or exchange. Items must be returned to us within 14 days. Items must be returned in original condition with all tags and original packaging attached and must include proof of purchase. Items must not be worn, altered or laundered.
If you wish to return a WE-AR item that was purchased from an independent retailer (other than WE-AR), please arrange this directly with the retailer you purchased from.
Returns Address:
WE-AR
Attn: Returns
122 Ponsonby Road
Ponsonby
Auckland 1011
New Zealand
Online Team:
Email: we-ar@we-ar.com
Phone: +64 9 378 8140
Lost Parcels
In the unfortunate event that a parcel is lost in transit (within a 90 period), WE-AR will replace or refund the item, once the investigation is completed. Please note, if the order can be tracked and traced to have arrived at its final destination, WE-AR is not liable for the order.