FAQ

Can I exchange my online purchase if it is not quite right?

Yes you can.  We will happily provide exchange, credit or refund on wrong size or change of mind purchases. The item must be returned within 14 days (NZ customers) or 30 days (international customers) from receipt of order and in original, unworn condition with all tags on. Please see our returns page for approvals, exceptions and further details.

 

Can I return a sale item I purchased online?

Yes you can.  Although we do not offer refunds or credit on sale items, you can return your purchase for an exchange if we have what you want in stock. If you are unsure about a fit or style, please contact us before buying and we will be happy to help you further.  Please see our returns page for approvals, exceptions and further details

 

What do I do if my purchase has not been received within the estimated delivery time frame?

Please contact we-ar@we-ar.it to let us know. We will follow up with our courier service and get back to you as soon as possible. In the rare case an order goes missing entirely (which is very unlikely!) we will either re-send the order, or provide a credit or refund if the same item isn’t available.

 

My international purchase has no tracking number - how can I find out where it is?

Our courier shipping option does have tracking, but our standard shipping option does not. If you need to check the status of your international purchase, please contact us at we-ar@we-ar.it, we will contact our agent on your behalf and let you know further information asap. *Please note on items over $250NZ, we recommend using our tracked courier option.

 

Will I be charged customs and duty fees on my international purchase?

As rules differ for each country, please check with your local customs office about any duties or taxes you may need to pay to receive your purchase. WE-AR not liable for any import related charges once the order has left New Zealand.

* All international orders please note, your order may be subject to customs clearance procedures in the country of arrival that may cause delays beyond our original delivery estimates.

 

What do I do if my purchase is faulty?

Please send an email to we-ar@we-ar.it outlining the garment fault, including a photograph of the fault. We may ask you to return the item to us for further assessment.

If we find the garment faulty, we will either offer replacement, refund or store credit depending on availability.

 

I want to work for you, how can I apply?

We are regularly seeking passionate, creative and dedicated individuals to join our team. We usually share all our opportunities through our Facebook and Instagram. To stay informed about upcoming job opportunities and details about applying, please sign up to our mailing list and follow us on social media.

 

Who do I contact if I’m having trouble placing an order online?

Our team in Auckland, New Zealand will be happy to hear from you and assist you with your purchase. Our office hours are Mon – Fri 10am – 5:30pm. Please get in touch via email to we-ar@we-ar.it or by phone +64 9 378 8140.

 

When will my order be dispatched?

Once your order has been received, it will be dispatched within 1 - 2 working days. You will be sent an email as soon as your order has been dispatched. *Please note, during sale periods and statutory holidays, your purchase may be subject to a delay. Please allow a minimum of 2 working days for processing and dispatch.